Refund policy

We want you to love your DUTE vanity case. If something is not right, please contact us at hello@shopdute.com with your order number and we will be happy to assist..

Returns

You have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging where possible. Please include your order number or proof of purchase when contacting us.

To start a return, email hello@shopdute.com. If your return is accepted, we will send you instructions on where and how to send your item.

Please do not send items back without contacting us first.

Return Shipping

Return shipping is the customer's responsibility unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method.

Refunds will be processed within 14 days of receiving the returned item, or within 14 days of receiving evidence that you have sent the item back, where applicable.

Original standard delivery charges will be refunded where required by UK consumer law. Return postage is not refunded unless the item is faulty, damaged, or incorrect.

Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, or you receive the wrong item, contact us at hello@shopdute.com as soon as possible with your order number and clear photos of the issue.

We will arrange a replacement, repair, or refund where appropriate. Your statutory rights are not affected.

Exchanges

The quickest way to exchange an item is to return the original item and place a new order once your return is accepted. Availability of colours and styles is not guaranteed.

Cancellations

If you need to cancel an order, email hello@shopdute.com as soon as possible. If your order has not yet been dispatched, we will do our best to cancel it before shipment.

If the order has already been dispatched, you can request a return after delivery.

Non-Returnable Items

Gift cards, personalised items, and items marked as final sale are not returnable unless faulty. DUTE is currently launching with vanity cases only.